Service Policies
Cancellation Policy
I deeply value the time and commitment of every guest. Each appointment is thoughtfully planned to provide a personalized experience, and last-minute changes impact both my schedule and clients waiting to book. Out of respect for everyone’s time, I kindly ask that any changes or cancellations be made as early as possible.
To secure an appointment, a 50% deposit is required one week prior to the scheduled service. Appointments without a deposit on file by the one-week mark may be released to accommodate other clients. This deposit is applied toward the service total at the time of the appointment
48 Hours or More
Cancellations made at least 48 hours before your appointment will receive a full refund of the deposit or may be rescheduled at no charge.
24–48 Hours
Cancellations made within 24 to 48 hours of the appointment are eligible for a 50% refund of the deposit.
Same-Day Cancellations & No-Shows
Appointments canceled with less than 24 hours’ notice, or missed entirely, will be charged the full amount of the reserved service.
Travel Appointment Cancellations
My travel schedule is planned well in advance with limited flexibility once the trip begins.
- Cancellations made after my arrival that cannot be rescheduled during my current visit will be charged 50% of the service total.
- Cancellations made within 24 hours of the appointment will be charged 100% of the service total.
Thank you for your understanding and for respecting my time—this allows me to continue offering exceptional care to every guest.
Service Satisfaction
Your satisfaction is my highest priority. I stand behind the quality of my work and want you to truly love your hair. While all services are non-refundable, I am happy to offer a complimentary adjustment when appropriate.
To qualify for an adjustment:
- Notify me of any concerns within 72 hours of your appointment.
- The adjustment appointment must be scheduled within two weeks of your original service date.
- Adjustments are offered on a case-by-case basis and are intended to refine the original service—not change the agreed-upon color direction or look.
San Francisco / Travel Clients
Due to limited availability during travel dates, adjustment appointments may need to be scheduled during my next visit, depending on timing and availability. I will always do my best to accommodate you during the current trip, but adjustments are not guaranteed outside of scheduled hours.
Please note:
A new appointment and/or additional charges may apply if the desired outcome differs from the original plan or requires additional time or product.
Extended-Hours Rate Premium
Appointments scheduled to begin outside of my standard working hours (8:00 AM – 6:00 PM) are considered after-hours services. Due to the extended accommodation required, all after-hours appointments are subject to a 25% service rate premium.
This ensures I can continue offering a high-quality, personalized experience while maintaining a balanced schedule.
Liability & Personal Property
I take great care to create a safe, professional, and comfortable environment for every guest. However, by receiving services you acknowledge and agree that:
- I am not responsible for damage to clothing, personal belongings, accessories, or property brought into the salon during your appointment.
- I am not liable for damage to hair resulting from undisclosed previous chemical services, medications, lifestyle factors, or the use of non-professional products at home.
- The outcome of your hair service may vary depending on your hair type, condition, previous treatments, and at-home maintenance.
- You understand that proper at-home care is essential for achieving and maintaining desired results, and it is your responsibility to follow all stylist-provided recommendations.
- A protective cape will always be provided, but guests are encouraged to dress accordingly and secure personal items as needed.
This policy ensures transparency and supports the highest standard of care for every client.